Terms and Conditions for Credit Card Payments and Returns

General
These terms apply to all purchases made on our website, specifically those involving credit card transactions. By completing a purchase, the customer agrees to these terms and conditions.

Payment
Credit card payments are processed securely through our payment partner, Stripe, which is compliant with PCI DSS standards. We do not store any credit card details on our servers, ensuring that all payment information is handled securely by Stripe.

Fraud Prevention and Unauthorized Use
To protect both our customers and our business from fraud:

• We actively monitor transactions for potential fraud and reserve the right to cancel any orders flagged as suspicious.
• For transactions flagged as high-risk, we may request additional verification, such as proof of identity or address, before approving the transaction.
• Transactions may also require additional verification steps (e.g., 3D Secure, one-time password) depending on risk level and regional requirements.

Customer Responsibility and Liability
Customers are responsible for securing their payment information and promptly reporting any unauthorized transactions to their credit card issuer. We are not liable for unauthorized use of credit card information unless fraud is confirmed due to proven negligence on our part or on the part of our payment processor.

Chargebacks and Disputes
To ensure fair dispute resolution:

• Customers must contact our customer service team before initiating a chargeback to attempt resolution directly with us.
• We reserve the right to dispute any chargeback initiated without first contacting customer service or for reasons beyond our control.
• Unjustified chargebacks, such as disputes filed when the product was delivered as described or when issues could have been resolved through support, may lead to legal action to recover costs associated with the dispute.

Return Policy

Return Period: Customers may return products within 14 days of receipt.
Conditions for Returns: Returned items must be in their original condition and include all original accessories.
Refunds: Refunds will be processed only after the returned item is received, inspected, and confirmed to meet return conditions. Refunds typically take 7-10 business days to process.
Return Shipping Costs: Customers are responsible for return shipping costs, except when the product was incorrect or defective.
Return Process: To initiate a return, customers must contact us for return authorization and instructions.

Disputes and Payment-Related Issues
All disputes related to payments must be reported to us within 14 days of the transaction. Refunds or adjustments will be granted solely in accordance with our stated return policy.

Liability
We are not liable for damages resulting from unauthorized credit card use unless it is proven that fraud occurred due to our negligence or that of our payment processor. Our liability is limited to the value of the transaction in question.